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See the Full Picture: Not just tacked on

written by NakedNY on 02-12-2009. 4 reactions.

Those who don’t live in New York may be unfamiliar with HopStop. It’s a web site that tells you how to get from point A to point B in the most efficient way possible via walking or public transportation (bus and/or subway). It takes all sorts of things into account when figuring out the best route to take, like time of day, transfers and construction work. I could sing its praises for hours (and so could nearly everyone else I know), but what really blew my mind this week was something I noticed Dunkin’ Donuts do on the site.

Dunkin' Donuts on HopStop.com

At first glance, pretty standard display ads, right? I like the placement, though, since there are tons of Dunkin’ Donuts locations all over New York, and this is a site about getting all over the place in New York.

Dunkin' Donuts on HopStop.com

Now let’s scroll down a little…

Dunkin' Donuts on HopStop.com

Here’s a closeup:
Closeup

Normally, I would be annoyed to see an ad in the middle of content I’m trying to read; but look at what they did! They saw where I was starting my trip, and told me where I could get coffee for the ride just two blocks away. Let’s scroll some more…

Picture 3.png

There it is again! In case I was running late and hadn’t wanted to walk an avenue out of my way, here is another Dunkin’ Donuts smack in the middle of the next station and my meeting. I know that the algorithm used to generate these locations wasn’t thinking about it in this way, but advertising the presence of more than one location gives options, which (to a point) can be a convenient thing.

Dunkin' Donuts on HopStop.com

Reading up on Dunkin’ Donuts early last year taught me a bit about their rebranding efforts: they de-positioned the “fancy coffee” market and played the “efficient for people on the go” card (quick in-and-out, “just give me my coffee” service vs. the “relax in a big comfy chair and pull out your laptop” culture surrounding Starbucks). To me it fits pretty perfectly with someone looking up directions to get somewhere in the most efficient way possible. As Dunkin’ Donuts says in their most recent ad, “We don’t work around our schedule, we work around yours.”

Dunkin' Donuts on HopStop.com

So, yeah, this isn’t the sexiest looking thing in the world:

Dunkin' Donuts on HopStop.com

But it’s the smartest placement I’ve seen in a while; it just works & makes sense.

Dunkin' Donuts on HopStop.com

This week’s NY Magazine quotes Twitter co-founder Biz Stone describing straightforward web advertising as feeling “tacked on.” Definitely not so in this case, and telling someone where they can grab coffee on-the-go is pretty straightforward. Dunkin’ Donuts didn’t just stop at the “two brands relevant to New Yorkers” part; they went deeper to a) make sure that they were giving people something they could use; and b) made sure that it made sense for what their brand stood for. Good work, guys.

reactions
  1. pak Thu, 12 Feb 2009 16:37:53 UTC

    Wow, cool. It seems like they’re also providing a conversation-starter or natural meeting place, too:

    “Hey, let’s meet beforehand and go inside together.”

    “Okay, where should we meet? I don’t know the neighborhood.”

    “Well, I know there’s a Dunkin nearby…”

  2. Ted Thu, 12 Feb 2009 16:38:09 UTC

    Cool site, good marketing. More brands need to think about how they can help consumers not just sell to them…so they can sell to them.

    I’m waiting for the Cab or Public transit calculator that could factor time/distance and give you the most cost effective route home. It would come in very handy when you have babysitter on the clock.

  3. Johanna Thu, 12 Feb 2009 16:42:19 UTC

    Pak – Ah, yes that too! I guess it helps that a bright orange and pink awning /sign is easy to spot also ;)

    Ted – HopStop actually can do that! It gives you average taxi cost based on point A and point B, and a couple of car services are thrown in too (based on where you are, even… different ones come up when I’m in South Brooklyn (Arecibo, e.g.) vs when I’m in North Brooklyn (Northside, e.g.)). The time is factored with public transportation based on time of day (trains come more frequently during rush hour & infrequently at 3 in the morning, e.g.). It’s really a miracle site for getting anywhere.

  4. Johanna Thu, 12 Feb 2009 16:47:00 UTC

    Ugh, way too many e.g.’s in there, how annoying of me.

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